AI Brief – New pre-sales scenario

In this page you can share with the Skillgym AI the information about your pre-sales scenario.
Please follow the instruction to complete all the required fields.
You find here some examples providing you a clear idea on how to fill the fiels.

The situation
Let’s identify the typical critical situation in which the people to be trained have a performance that does not meet company expectations. Your users will need to practice resolving these situations to improve outcomes. To define the situation, it is essential to draw on the experience of a subject matter expert.

Provide a general overview of the typical situation where average performance does not meet the results your organization aims to achieve. For now, provide only general information, without going into too much detail.

Example: In an automotive dealership, situations often arise where salespeople fail to close sales despite having interested customers with available budgets. This happens when the salesperson fails to understand the customer's real needs, presents technical features instead of benefits, or doesn't effectively handle objections. The customer enters interested in purchasing but leaves without buying, often to visit competitors. The salesperson loses sales opportunities because they don't use consultative selling techniques and fail to build a trust relationship with the customer.
Specify the language in which this conversation occurs. Indicate the physical or virtual location where the conversation takes place. Also specify the place within the given location, such as a conference room, break area, etc. Additionally, specify whether it is a face-to-face meeting or a call.

Example: The conversation takes place in English, as both the salesperson and customer are native English speakers. The meeting occurs at a modern automotive dealership located in a commercial area of the city.
Provide an overview of the topic being discussed in the conversation. In a leadership conversation, it will likely be an actual event, while in a sales conversation, it will probably be a product or service.

Example: The topic of conversation is the purchase of a new automobile, specifically a mid-range SUV suitable for the customer's family needs. The customer has expressed interest in a safe, fuel-efficient vehicle with good cargo capacity for trips and daily activities. The discussion covers technical specifications, available options, financing plans, trade-in value of their current vehicle, extended warranties, and after-sales services. The customer has a defined budget (30k$) and delivery timelines to meet, while the salesperson must present the most suitable solution balancing the customer's needs with the dealership's sales objectives.
Click or drag files to this area to upload. You can upload up to 5 files.
Please upload here any relevant document to create the scenario such as: Sales Model, Competency Framework, Customer Personas, Product/Service Description, etc..
You can upload up to 5 files with these extensions .doc, .xls, .ppt, .pdf, .jpg with a Max Size of 50 Mb

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